Swords Pavilions becomes the first shopping centre in Ireland to be awarded the AsIAm Autism-Friendly Accreditation. AsIAm is Ireland’s Autism charity that provides evidence-based advice, resources and guidance in relation to Autism. It serves as a vital bridge between the autistic community and wider Irish society working to remove barriers. It promotes understanding, and ensures that autistic people have the same opportunity to participate fully in all aspects of life.

Leadership and industry recognition

The Bannon relationship began with AsIAm CEO Adam Harris. Mr. Harris was invited as a keynote speaker at the Bannon Property Management Conference in 2024 and represented the growing focus on inclusion within the property sector.

Commitment to inclusion and accessibility

This accreditation for Swords Pavilions reflects a significant commitment to accessibility and inclusion, with the centre undertaking a wide range of initiatives to better support autistic individuals and their families. The process was led by General Manager Ian Hunter, with delivery supported by Customer Experience Manager Sandy Calitz, Marketing & Promotions Manager Leanne O’Reilly, and Sustainability Manager Mark Hannigan.

Comprehensive staff training and sensory enhancements

Achieving the accreditation involved a comprehensive programme to review and improve areas of the centre, where needed, to help autistic customers. Staff underwent autism-awareness and sensory training designed to equip them with the skills and confidence needed to support neurodivergent customers. These sessions focused on recognising sensory sensitivities and creating a more understanding, patient environment.

Physical changes to the centre also played a key role. These included the introduction of a dedicated sensory room, quiet shopping hours, clearly marked visual guides, and adjustments to lighting and sound levels during specific times. These features were developed in consultation with AsIAm.

Engagement with retail occupiers

The accreditation process extended beyond centre management, with significant engagement from occupiers. Centre management encouraged all retail units to participate in making the shopping centre environment more inclusive. Many embraced the opportunity and have since introduced their own customer-friendly adjustments.

Ongoing monitoring and continuous improvement

The centre is also committed to ongoing evaluation and improvement. Accreditation is not viewed as a one-off achievement but part of a continuous effort to embed inclusion into the day-to-day running of the centre. Staff will continue to receive updated training, and customer feedback will inform future adaptations as needs evolve.

A blueprint for inclusive retail across Ireland

Families and carers have responded positively to the changes, reporting reduced stress during visits and a greater willingness to return.

This initiative reflects a broader shift in how retail environments are approaching accessibility as a core part of community engagement and customer service. By listening to the needs of autistic visitors and acting on that feedback, Swords Pavilions has demonstrated how practical, sustainable changes can make a lasting difference.

This accreditation positions the centre as a leader in inclusive retail, offering a blueprint for other shopping destinations across Ireland seeking to improve accessibility and create more welcoming environments for all.

Author:              Aoife McGovern, Surveyor, Bannon

Date:                  1st October 2025